LinkedIn, Adobe Among Companies Hurt by Recurly Outage

, which offers enterprise-class recurring billing management services, ran into a bit of trouble this week after the company experienced a massive hardware failure.

Benzinga, LinkedIn

, and Adobe

are among Recurly's many customers. The failure, which affected the company's primary encryption hardware device, occurred on Monday, September 4 at 3:00 a.m. PDT. "The failure cascaded to the backup slave device as well," Recurly CEO Dan Burkhart wrote in a

. "This failure corrupted encryption keys used to access stored credit cards to process recurring transactions. At this point, it remains unclear how much of this data will be retrievable." Recurly said that it has been working with its vendor and its many partners to receive their "expert assessments of the situation." "However, the particular failure is in a device that is designed specifically to make retrieval of information extremely difficult," Burkhart continued. "In this situation, we have found ourselves at odds with the very protections we have worked so hard to put in place." Recurly is allowing new customer sign-ups to continue without interruptions. Until the problem is fixed, however, recurring invoices have been paused. "While transactions are paused, our live 'Production' customers will experience an interruption to their daily recurring collections," Burkhart noted. He added that "charges applied to any end-customer account will continue to be added to pending invoices." The ability to process refunds may also be impacted. Recurly is currently working to restore as much data as possible. Thus far, the company said that some of its customers have been fully restored, while others will be restored to full functionality "over the coming days as we continue to re-populate credit card data." Other clients may have to reach out to some or all of its customers and ask them to re-enter their billing information.