Hate Waiting In Line To Return Items? Walmart Says It Will Soon Take Just 35 Seconds

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The ongoing battle between retail giants
Wal-Mart Stores IncWMT
and
Amazon.com, Inc.
AMZN
has found a new battleground: returns.

Amazon recently announced a new partnership where customers can return unwanted or defective items to certain Kohl's Corporation KSS stores for a quick and easy return process. But Walmart announced a new initiative that could give the retail giant an upper hand. Walmart is launching a new in-store service for items bought online that needs to be returned to a store, Fortune reported. Consumers can log on to the Walmart app and then generate a QR code for a return transaction and bring the item and code for a return process which could take as little as 35 seconds to complete. Related Links: Here's Why Walmart Is 'Under Siege,' And Not Just From Amazon Amazon's One Big Weakness Represents A Huge Opportunity For Walmart

The project will start next month at each of Walmart's 4,700 stores and drastically improve the time it takes for consumers to receive a refund. The initiative could also be seen as a way to get consumers into its stores by cutting down on wait time but also as a way for consumers to use the Walmart app more often.

Finally, the Walmart app could also offer consumers an instant reform for certain items that were delivered damaged, such as a bottle of shampoo, Fortune added. Of course, safeguards will be put in place to prevent abuse of this instant return policy.

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Posted In: MediaGeneralecommerceFortuneretailersReturns
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