Is Samsung's Gear Live Another Smartwatch Disappointment?
Early user complaints indicate that Samsung could have spent more time working on the device, which was unveiled less than a year after the Galaxy Gear 2 arrived at retail. However, the early device may not be identical to the one released July 7.
According to BGR, early Gear Live users have complained that the USB charging mechanism is easy to break. Like most 'smart' technology, Gear Live only comes with that single charging option. This has prevented some developers (who received the smartwatch at Google IO) from using the device.
"The feedback is still mixed to negative," Trip Chowdhry, Managing Director of Equity Research at Global Equities Research, told Benzinga. "They still feel it is work in progress, not meant for primetime."
First and foremost, Chowdhry said that Gear Live users have complained that the device is still too complex to use. He has also spoken to developers who were disappointed with Samsung's decision to use a USB charge cable over wireless charging.
"That's very intrusive -- too many wires," said Chowdhry. "They believe that Moto 360 can be wirelessly charged -- put it on a pad and it will get charged. They feel that Moto 360 could be a winner, but we will have to wait and see until all the developers have it."
While the outlook isn't good for Galaxy Gear, Chowdhry said that developers have "high hopes" for Moto 360.
Gear Live was officially released on Monday, July 7. Thus far, only the early adopters (developers from Google IO) have reported a problem.
This could indicate that the developers received a pre-release smartwatch that somehow differs from the one consumers are buying this week.
If that's the case, the problems should stop there. If not, Samsung might have a bigger issue to deal with in the coming months.
Disclosure: At the time of this writing, Louis Bedigian had no position in the equities mentioned in this report.
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